Contact Us
Got a question about one of our casino reviews, spotted something that needs updating, or just want to share your own experience with a Canadian online casino? Here's how to reach us and what to expect once you do.
How to reach the team
The quickest way to contact Online Casino is by email at [email protected]. We read every message that comes in and try to reply within 48 hours, though it can occasionally take a little longer during busy periods.
When you write in, it helps to include a few details up front:
- The name of the casino brand your message relates to, if applicable
- Whether your enquiry is about a review, a bonus offer, a technical issue with the site, or something else
- Any screenshots or links that back up what you're describing
This lets us route your message to the right person and cuts down on back-and-forth.
What we can and can't help with
We're an independent comparison site, not a casino operator, so there are limits to what we can do. We can help with:
- Corrections or updates to information in our casino write-ups and comparison tables
- General questions about how we research and rate Canadian online casinos
- Feedback on your own experience with a listed brand
- Reports of broken links, outdated bonus terms, or factual errors on the site
We can't process deposits, withdrawals, account verification or bonus disputes directly — those requests need to go to the casino's own customer support team, since we don't hold any control over player accounts or funds. If you're unsure who to contact for an account-specific issue, check the "Support" or "Help" section on the casino's own site first.
If you're having trouble with gambling
If you're reaching out because gambling has started to feel less like entertainment and more like a problem, please take a look at our Responsible Gambling page. It covers the warning signs to watch for and where Canadian players can find independent support services.
Reporting a licensing or security concern
If you've come across a casino site that seems to be misrepresenting its licensing, security measures, or terms, let us know via email with as much detail as you can provide. Our team cross-checks licensing and regulatory claims as part of how we assess and rank operators, and reader reports genuinely help us keep that process accurate.
Feedback on our reviews and rankings
Every brand on Online Casino is reviewed against the same set of criteria, and reader feedback is one of the ways we sense-check our own work. If you've played at a casino we've featured and your experience doesn't match what we've written — whether that's about the free spins offer, payment speeds, or game selection — tell us. We can't promise to change a rating based on a single report, but patterns across multiple messages do influence how we revisit and update our coverage.
Other useful pages
Before writing in, it's worth checking whether your question is already answered elsewhere on the site. Our About Us page explains who we are and how the site operates, and our Terms and Conditions page covers the rules for using Online Casino. If you're looking for licensed alternatives outside the standard Canadian selection, our Non GamStop Casinos guide may also be relevant.